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Frequently Asked Questions

Why aren’t my pet photo(s) uploading?

Reach out to customer support at [email protected] with the image you’re looking to have made into a personalized 3D wooden pet portrait.

How should my pet photo(s) look, what are the photo guidelines?

- Bright/natural lighting
- Medium to high resolution

- Cut off any body parts! (i.e. bottom/top of the head, ears, etc.)
- Blurry or pixelated
- Dark/dim lighting

Does it matter what is in the background of my photo(s)?

No, it doesn’t!

Can my pet be something other than a Cat or Dog?

Short answer, yes!
Long answer, pets aren’t just animals, they’re family. We welcome ALL! You’ll receive the Right Collaboration and the Right Commemoration. We guarantee we are the Right Company for your desired pet art!

What products do you offer?

Currently, Right Co. offers Framed portraits, Cut-out Ornaments, and Round Ornaments with 30+ color and background variations. It’s completely customizable!

A third product is going to be released very soon (!!!), you won’t want to miss the release. Sign up for our newsletter located in the Footer of the website.

How much is a custom 3D wooden pet portrait?

You’ll never break the bank! Our personalized, handmade 3D wooden pet portraits range between $25-$930.

Will you provide a proof of my custom 3D wooden pet portrait?

In an effort to stay on schedule and get your order to you as efficiently as possible, Right Co. does not offer artwork proofs. Rest assured, if the photo you provide does not match our photo guidelines, or we feel your photo will not make the best wooden portrait, you will be contacted by a Right Co. representative for a different photo. 

Can I have more than 1 pet in a portrait?

Yes! You have the option of 1-4 pets in one portrait, depending on the size. If you’re interested in more than 3 pets, please email [email protected] for more information and assistance.

Can I change my order after it's been placed?

You may make any change within 12 hours of placing your order. This includes address updates! Any changes after 12 hours cannot be accommodated. Please email [email protected] with your order changes.

What is the VIP Pass?

The VIP Pass order is an optional add-on to push your custom 3D wooden portrait to the front of Right Co.’s artist’s queue. With this VIP Pass, your custom piece will be finished sooner and shipped out to you faster than orders without this option. 

Can I return my custom 3D wooden pet portrait if I am unhappy with it?

Right Co. is unable to accept returns due to the custom nature of these products. Your custom piece is designed personally for you from the photo(s) you provided of your pet(s). If you are unhappy with your order, our artist can work with you on a revision. Please reach out to [email protected] within 12 hours of receiving your delivery. 


How do you produce your artwork?

Right Co. is hand cut and painted freehand.

What if I need to cancel my custom 3D wooden pet portrait?

Right Co. promptly works on your piece once your order has been placed. If you require a cancellation, it must be made within 12 hours from when your order was placed, and we will process a refund. Once past 12 hours, we are unable to cancel your order.

How long will it take to create and ship my custom 3D wooden pet portrait?

Depending on the size, a custom 3D wooden pet portrait takes a minimum of 2 weeks to create, and an ornament takes a minimum of 2-3 days to create.
Shipping in the USA arrives in 5-7 business days. Asia, Canada, Europe orders arrive (we estimate) 2-4 weeks. Keep in mind the additional shipping time during the holiday rush!

Will all of my items arrive in the same shipment?

We aim to ship multiple items in one package, although one item may be completed ahead of time, resulting in it being shipped out first. For example, if you ordered a custom 3D wooden pet portrait and an ornament, the ornament may arrive separately.

Will I get a tracking number?

Yes, all Right Co. orders are shipped with tracking. You will receive the tracking number and its updates!


Will my order arrive before Christmas?

Order no later than December 5th!

Do you offer gift wrapping?

Yes! Check the box, “Gift wrap my portrait” when you make your selections on any of the product pages before adding to your shopping cart.

Can I pay extra to guarantee Christmas delivery?

Yes! Please email [email protected] for assistance.